The dealer discovered that my problem was with the DEF system, which by the way had been completely replaced one year earlier in 2016, so they replaced the whole system again. On my yearly cross country drive in 2017 I was stranded in NM in June 2017 for a couple of days. I'm just trying to get through the warranty and then I'm trading it in on a new Ford or Ram with the same body style. Aren't they nice.Īll I can say is, and I'll be as kind as I can be in saying that if you buy a sprinter you're an idiot. I also got a recall notice about the airbags but the dealer said until they figure out what to do just hope I don't have an accident. The dealer agreed with me that both warnings are a safety issue but that they're not covered by the warranty. Visit Workshop, and SRS Restraint System Visit Workshop. Well since writing the above review my van was in the shop several more times for the engine light coming on and for 2 dash warnings: Seatbelt sys. they're nice to look at but PLEASE take my advice and don't buy one!!! It's currently at the local dealer's shop, and has been for 7 days as of today, for ABS light, engine light, cruise control issues, mpg issues, and breaking issues. In this past year it's been in one shop or another 8 times for the engine light coming on, several times for the ABS light, once for the Traction light (whatever that is). Intermittently not holding speed, shutting off for no reason while cruising, and not shutting off several times after applying the breaks. I now have added Cruise control issues to the list of problems. On my most recent drive from PA to CA, just a couple of weeks ago, July 2016, my newest issue came up. I was assigned a factory Case Rep from the Mercedes headquarters in NJ but that hasn't helped in the least. Mostly for engine light issues as well as all of the originally stated problems along with the loss of mpg. In just this past year, since being stranded for 3 days in AZ in June 2015 for a transmission problem, my truck has been in the shop in 3 different states, been looked at by 5 different dealerships in those 3 states and it's been in 2 private shops in 2 different states. I've driven my sprinter back and forth from southern CA to southeast PA 5 times so as you can surmise most of my 50,400 miles had been cross country driving. The stock answer I've received from Sprinter dealer techs in 3 states, CA, PA, AZ, is that I was getting better mileage than anyone else and now it's just down to what everyone else is getting and that I should be happy I did so well for the time I did. Then by 41,000 I had lost an additional 2 mpg. At first I got great fuel mileage, I started out for the first 38,000 miles getting an average of 23+ mpg that has now at 50,400 miles dropped to 16-17, even though I was told that it would get better around 35,000 miles when the engine was broken in. They told me I had to replace it with the one I had or just keep the non-working one and live without a radio. In the first year the radio went out and the dealer wouldn't let me upgrade the radio … to the better factory one. Right off the lot there wasn't even a working horn. It started out with poor shifting from the auto trans, soft mushy breaks, serious hesitation when trying to accelerate, especially at low speeds. I purchased a new 2011 sprinter 2500 cargo in March of 2012 as a leftover.
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